Privacy Statement

Thank you for visiting UBS Helpetica at (hereinafter referred to as the “UBS website”). Data protection is important to us, and we want you to be able to visit our pages with confidence. We make sure that your personal data is protected whenever it is collected, processed and used during your visit to the UBS website.

Further detailed information on how UBS processes personal data can be found in the UBS data privacy notice. This data privacy notice applies to the treatment of personal data on the UBS Helpetica website (hereinafter referred to as the “UBS website”).

By accessing the UBS website, you indicate your acceptance of this data privacy notice (hereinafter referred to as the “notice”).

If you do not accept this notice, access to other pages on the UBS website is not permitted.

This notice may be updated at any time, so we advise you to check it on a regular basis. The last line below states when this notice was last updated.

What is the purpose and scope of this notice?

UBS Switzerland AG (hereinafter referred to as “UBS” or “we”) undertakes to protect the personal data collected from visitors to the UBS website. Accordingly, UBS has drawn up this notice to describe how and what type of data is collected from users of the UBS website and for what purpose the data is collected, shared and disclosed by UBS. We also set out which reasonable measures have been taken to guarantee the safety of your data.

This notice applies to all information that UBS receives in connection with your use of this UBS website. This notice does not apply to those websites that are controlled by third parties but not affiliated with UBS and to which the UBS website may be linked (hereinafter referred to as “third-party websites”). Please refer to the privacy policies of the respective third-party websites, as UBS is not responsible for the content or the data privacy practices of third-party websites and has no influence over them.

Disclaimers and other contractual provisions that you have agreed with UBS, such as notifications for bank clients, and mandatory laws and provisions take precedence over this notice.

What information do we collect about you and for what purpose?

When you visit the UBS website, the web server automatically registers details about your visit (e.g., your IP address, the website from which you are visiting us, the end device used, the type of browser software used and the pages of the UBS website you are currently visiting, including the date and duration of your visit).

We also process personal data (e.g. name, gender, address, email address, telephone, date of birth, preferred topics, images, etc.) that you provide us through the UBS website, for instance when you enter data on a registration page or when you register to receive an email newsletter. We use your personal data:

  • for the purpose of realizing project ideas with the idea generators (submission, curating, publishing, promotion, etc.) to enable the registration and deployment of volunteers in project assignments,
  • to forward information from volunteers to the relevant implementation partner for the purpose of project development and implementation,
  • to register the implementation partners and connect them with the project ideas and volunteers.

How do we use “cookies”?

"Cookies" are files that are stored on your end device when you visit the UBS website. Some cookies are necessary for the functionality of the UBS website and are automatically deleted after you leave the site (technical cookies). We use other cookies to store settings (e.g., language selection) for a subsequent visit (user preference cookies).
You will find further details about how UBS uses cookies here. You can also use this link to set the types of cookies the UBS website may place on your device (these are your “cookie settings”).

The help function in the menu bar of your web browser usually shows you how to reject new cookies and disable cookies you have already received. If you save your cookie settings, these should also apply to future visits to the UBS website. However, for technical reasons beyond UBS’s control, this cannot be guaranteed. For example, if you reset your browser, delete your cookies or access the UBS website using a different browser or device, your cookie settings may be lost. To comply with applicable laws and regulations, in some countries you may be asked to confirm your cookie settings when you access the UBS website for the first time. If you are in a country where you are automatically required to select your cookie settings, you may be asked to do so again on a future visit.

How do we use cookies to collect and save information about you?

UBS uses tracking technologies such as cookies, pixels, unique identifiers or tags (“tracking technologies") to collect information as described above (see section 2) in order to understand how visitors use the UBS website.
Tracking technologies help us to manage and improve the usability of UBS websites, for example, by recognizing whether there has been any contact between your device and us in the past and to identify the most popular sections of the UBS website. We may also use these tracking technologies to review your instructions to us, to evaluate, analyze and improve our service and to train our employees.
This document gives you more information about UBS’s use of cookies and allows you to control what types of cookies the UBS website is allowed to set on your device (known as your “privacy settings") . If you save your privacy settings, they should also apply to your future visits to UBS websites. However, for technical reasons beyond UBS’s control, this cannot be guaranteed. For example, if you reset your browser, delete your cookies, or access the UBS website from another browser or device, your privacy settings may be lost. To comply with applicable laws and regulations, in some countries you may be asked to confirm your privacy settings when you access a UBS website for the first time. You may also need to reconfirm your privacy settings on a regular basis. In many cases, you can also manage tracking technologies with your browser. Please make sure that your browser settings reflect whether you want to be warned and/or accept tracking technologies wherever possible. Your browser’s specific features and instructions on how to use them can usually be found in your browser’s user manual or help file.
Refusing or disabling tracking technologies may mean some services are not available.

In addition, UBS uses cookie-free (server-side) session tracking technologies with anonymized IP addresses and hashing/salting of all session IDs (solution provided by third-party provider “Capture Media AG”). No personal data is processed as part of this solution.

UBS collects and reviews your social media posts, comments and responses and classifies them to provide a response. For this purpose, we use analytics, including machine learning. We retain social media posts, comments and replies for 6 years to meet our compliance and regulatory requirements.

In many cases, you can also control tracking technologies through your browser.

To whom do we pass on the information collected on you through the UBS website?

UBS may pass on your data to companies engaging in corporate volunteering, project partners, UBS Group companies as well as their contractors and service providers within and outside the country where you reside, in order to provide UBS services and for the aforementioned purposes. Our associated companies, contractors, affiliated companies and third-party service providers that have access to personal data collected through the UBS website are obliged to comply with data protection laws.

You agree that the personal data you have provided may be passed on to the corresponding implementation partner for the purposes of development and implementation of volunteering projects under the terms and conditions of the UBS Helpetica website.

If personal data is accessed across borders, we ensure that the relevant laws and provisions are complied with, for instance by entering into agreements that ensure that the recipients of your data maintain an appropriate level of data protection.

We are also permitted to disclose your data to government authorities or agencies as well as to supervisory authorities or other persons in compliance with all applicable laws, provisions, court orders and official requests or in compliance with any guidelines issued by supervisory and other authorities or similar procedures, provided this is required or allowed under current law.

What safety measures have we taken to protect your data collected through the UBS website?

UBS has implemented appropriate technical and organizational security measures in order to protect your personal data collected by UBS through the UBS website against unauthorized access, misuse, loss and destruction.

How do we treat electronic notices sent to and from UBS?

All electronic notices sent to or from UBS are automatically saved in a specially created system (email logging) that guarantees the validity of emails. These emails are protected through appropriate technical and organizational measures. Access is granted only in justified cases under the applicable laws and provisions (e.g., court order, suspected criminal behavior, breach of regulatory duties, etc.) and only to specific people in certain functions (e.g., legal, compliance or risk departments). Every step in the process and the search criteria used are contained in a verification protocol. All emails are destroyed after the end of the relevant retention period.

What should you consider when you send data via the internet?

The internet should not generally be regarded as a safe environment. Unauthorized third parties may be able to access information that you send via the internet (e.g., to or from the UBS website or via electronic messages). This can result in this information being disclosed, or its content changed, or in technical errors. Even if senders and recipients are located in the same country, data sent via the internet may leave the respective country and be passed on to a country where there are less strict data protection requirements in place than in the country where you reside.

Please note that we are not responsible or liable for the security of your data while it is being transmitted to UBS via the internet. To protect your data, we would like to point out that you may choose another method of communicating with UBS if you think that appropriate.

How do we deal with the data of people aged under 18?

The UBS website does not aim to collect personal data about people aged under 18.

Where can you find information about your personal data or check it?

ou can object to or withdraw your consent to the further processing of data you have made available to us (through consent) without affecting the legality of data processing carried out until consent was withdrawn.

Where applicable laws and provisions allow this, you may also

  • ask whether your personal data is saved by us,
  • ask us to give you a copy of your personal data, or
  • instruct us to correct your personal data if it is incorrect.

If you have any questions about the processing of your personal data, please write to us at the following address:

Dr. Gabriele Holstein

Group Data Protection Officer

UBS Solutions AG

P.O. Box

8098 Zürich


Last Updated: July 2023